Privacy Policy

Famello ("Famello", "we", "us", "our") is a family organisation application. We are the data controller responsible for your personal data collected through the Famello mobile application and website located at famello.com.

Contact: privacy@famello.com

2.1 Account Information: When you register, we collect your name, email address, password (hashed), and role (parent or child).

2.2 Child Accounts: For child profiles created by parents, we collect only a display name and age range. We do not collect email addresses, phone numbers, or detailed personal information from children under 13 without verifiable parental consent, in compliance with COPPA.

2.3 Usage Data: We collect data about how you use the app, including tasks created, messages sent within family groups, and calendar events. This data is used solely to provide and improve the service.

2.4 Device Information: We collect your device type, operating system, and app version to provide technical support and ensure compatibility.

2.5 Payment Information: Subscription payments are processed by Apple App Store or Google Play. We do not store credit card or payment details.

We use your personal data only for the following purposes:

• To provide and maintain the Famello service
• To authenticate users and maintain account security
• To enable family communication and task management features
• To send service-related notifications and updates
• To provide customer support
• To comply with legal obligations
• To improve the app through anonymised, aggregated analytics

We will never use your data for advertising, profiling, or selling to third parties.

Famello takes the privacy of children very seriously. We comply with the Children's Online Privacy Protection Act (COPPA) and take additional steps to protect minors.

Parental consent: All child accounts must be created and managed by a parent or guardian. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

Data minimisation: We collect only a display name and age range from child profiles. No sensitive personal data is collected from minors.

Parental controls: Parents can review, modify, or delete their child's data at any time from within the app settings.

No targeted content: Children are never shown advertisements, sponsored content, or any form of commercial messaging.

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately at privacy@famello.com.

Under GDPR and UK GDPR, we process your data on the following legal bases:

• Contract performance: Processing necessary to provide the Famello service you signed up for
• Legitimate interests: Improving our service through anonymised analytics, preventing fraud
• Legal obligation: Complying with applicable laws and regulations
• Consent: For marketing communications (you may withdraw at any time)

We do not sell, rent, or share your personal data with third parties for commercial purposes.

We may share data only with:

• Service providers: Trusted third parties who help us operate the service (e.g., cloud hosting, analytics), bound by strict data processing agreements
• Legal authorities: When required by law, court order, or to protect the safety of our users
• Business transfers: In the event of a merger or acquisition, subject to the same privacy protections

All third-party processors are subject to data processing agreements that comply with GDPR requirements.

We retain personal data only as long as necessary to provide our service or as required by law:

• Active accounts: Data retained while your account is active
• Deleted accounts: Data permanently deleted within 30 days of account deletion request
• Anonymised analytics: May be retained indefinitely as they cannot identify individuals
• Legal requirements: Some data may be retained longer if required by applicable law

Under GDPR and UK GDPR, you have the following rights:

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Restrict how we process your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Rights related to automated decision-making: We do not make solely automated decisions that significantly affect you

To exercise any of these rights, contact privacy@famello.com or visit our Data Deletion page. We will respond within 30 days.

We implement industry-standard security measures to protect your data:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Strict access controls and employee training
• Incident response procedures for data breaches

In the event of a data breach affecting your rights, we will notify you and relevant authorities as required by GDPR (within 72 hours of becoming aware).

Your data is stored on servers within the European Economic Area (EEA) or in countries with adequate data protection standards as determined by the European Commission. Any transfers outside the EEA are protected by appropriate safeguards such as Standard Contractual Clauses.

Our website uses cookies. For full details, please read our Cookie Policy. You can manage cookie preferences through our cookie banner.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or in-app notification at least 30 days before the changes take effect. Continued use of Famello after the effective date constitutes acceptance of the updated policy.

For any privacy-related questions or concerns: privacy@famello.com

If you are unsatisfied with our response, you have the right to lodge a complaint with your national data protection authority. In the UK, this is the Information Commissioner's Office (ICO): ico.org.uk.