Cookie Policy
Last updated: 24 March 2026
The short version: We use a small number of cookies to make our website work and to understand how people use it. We don't use advertising cookies or share cookie data with advertisers.
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the website owner.
Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device until they expire or you delete them).
2. How We Use Cookies
The Famello website uses cookies to:
- Keep you logged in to your account (session management)
- Remember your preferences and settings
- Understand how visitors use our website (anonymised analytics)
- Improve website performance and reliability
- Ensure the security of your account
We do not use cookies for advertising, profiling, or behavioural tracking. We do not share cookie data with advertisers or marketing platforms.
3. Types of Cookies We Use
Essential for the website to function. Cannot be disabled.
Examples: Session authentication, security tokens, user preferences
Enable enhanced functionality and personalisation. May be set by us or third-party providers.
Examples: Language preferences, region settings, remembered form data
Help us understand how visitors interact with our website through anonymised, aggregated data.
Examples: Page views, session duration, navigation paths (anonymised)
Allow us to measure and improve the performance of our website.
Examples: Load times, error rates, device capabilities
4. Specific Cookies We Use
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| fam_session | Maintains your login session | Session | Necessary |
| fam_csrf | Security - prevents cross-site request forgery | Session | Necessary |
| fam_prefs | Stores your language and display preferences | 1 year | Functional |
| _ga | Google Analytics - anonymised usage statistics | 2 years | Analytics |
| _ga_* | Google Analytics - session tracking | 2 years | Analytics |
5. Third-Party Cookies
We may use Google Analytics on our website to understand visitor behaviour through anonymised, aggregated data. Google Analytics sets its own cookies (listed above). This data cannot be used to identify individual users.
For more information on Google Analytics cookies, visit Google's Privacy Policy.
We do not use any social media cookies, advertising cookies, or third-party tracking cookies.
6. Managing Cookies
You can control cookies in several ways:
- Cookie banner: When you first visit our website, you can choose which optional cookies to accept
- Browser settings: You can configure your browser to block or delete cookies. Note that blocking strictly necessary cookies will prevent the website from functioning correctly
- Opt-out tools: You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout
For guidance on managing cookies in your specific browser, visit aboutcookies.org.
7. Famello App Cookies
The Famello mobile application does not use browser cookies. Authentication and session management in the app is handled through secure, device-based tokens stored in the device's secure storage — not accessible via web browsers.
8. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes via the cookie banner on our website or through in-app notifications.
9. Contact
If you have questions about our use of cookies, contact us at privacy@famello.com or visit our Support page.